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1 reviews | Active since Aug 2017

23 Mar 2018, 11:32

Service not delivered .... LG went silent ?!@#

I have an complaint.... i upgraded my cellphone contract with vodacom and i took a package that includes a R1000 cash back . its been months and no cash back. i ve called 2 sales people they not getting back to me. i want to lodge an official complaint.... please can you tell me how can i get hold of someone that can HELP ME or have i been **********?

0
Replies (6)
LG Electronics
LG Electronics's reply23 Mar 2018, 12:04
Official

Hi Retalic.

Thank you for your correspondence. I must apologise for the inconvenience caused. Please be so kind to contact Geraldine and the email add is geraldi********* for further assistance.

LG Electronics
LG Electronics's reply23 Mar 2018, 12:14
Official

Hi Retalic.

I have emailed Geraldine and ccd you on the email.

Kind Regards.

LG Customer Care.

's update25 Mar 2018, 07:27
Reviewer Update
i sent her an email thanks very much
LG Electronics
LG Electronics's reply27 Mar 2018, 15:45
Official

As per Kim please see email below to the customer.

Did you complete the LG form on https://www.lgwithlove.co.za/? If you did, please can you send me your automatic email confirmation email so I can investigate. As per the T&C, this form was meant to be completed and submitted in order to claim your Cash Back.
Please can you send me your Vodacom invoice so I can investigate further?

LG Electronics
LG Electronics's reply03 Apr 2018, 09:11
Official

Hi Retalic.

I have emailed Kim. Your tel no Dorianne *** .

Kind Regards.

LG Customer Care.

LG Electronics
LG Electronics's reply03 Apr 2018, 12:27
Official

Hi Retalic. I have emailed Kim Bushby (LG promotions administrator) your phone no. *** she will contact you for more information.

Kind Regards.

LG Customer Care.