NE
Nick E
1 reviews | Active since Aug 2009
20 Apr 2021, 09:24
Rusting Dishwasher Racks
I have an LG Dishwasher Model Number D1452LF - it's six years old but about a year ago the racks started rusting - a common problem when you start researching the issue. I find this totally unacceptable as my previous Whirlpool dishwasher had no sign of rust on the racks even after 16 years of daily use. LG's service agent quoted me R4,300 for two replacement racks and another R300 odd for the two removable plate holders on the lower rack. This is insane. There's no guarantee that the new racks won't start rusting too. This experience will certainly influence my choice of appliances going forward. Do I replace the racks at that price? Hell no!
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LG Electronics's replyOfficial
20 Apr 2021, 13:32Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Best regards,
LG Electronics's reply20 Apr 2021, 13:32
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Best regards,