RUDE SERVICE WHILE TRYING TO GET MOTOR STILL UNDER 10 YEAR WARRANTY FIXED.

I bought an automatic washing machine at Game stores in Alberton, in 2011. The machine came with a 10 year warranty on the Motor. Currently have a problem with the Motor. went to the store to report the case & they requested LG to send a technician. Received a call from the store that i need to pay a call out fee for them to come fix it. Asked why am i paying for something that is still within warranty & this is not even stated on the warranty documents. The store could not answer all my questions & referred me to LG. Made a call today & spoke to a Consultant by the name of Poppy & i was informed that fee is R450.00. Asked her questions relating to why this is not on the warranty documents we received. She was not able to answer me & she reffered me to her Supervisor.

She said her name is Summaya. spoke to her and she was not of great assistance or anything to me as a customer. She was very Rude & ended up hanging up on me while i was still looking for answers from her as a supervisor. All i wanted to know was why should i pay for something that is still within warranty & why are they not mentioning anything on the warranty documents about extra costs that i will have as a client should i get a problem with my machine. She went on to further say i must go back to the store, which did not make any sense to me. Why am i going back to the store if they are not the ones to fix the machine for me. Called back again & requested to Summaya & i was placed on hold for over 5 minutes and she was still rude & not even apologising for just hanging up on me. Requested to speak to her Superior which was a struggle for her to do that. she kept on complaining on the side which i could here as i was not on hold & later hung up on me.

I am not sure what LG offers its customers if this is how we are treated. I need this Rude supervisor to be dealth with & i need my Machine fixed and i wont be paying for any Call out fee for something under warranty as its not even on their documents relating to warranty. She was not even able to send me any documents relating to those fees.