********** & ZERO Benefit to Buy Back/ Exchange Offer

I’ve got a Fridge/Freezer with Ice maker and water dispenser which for some odd reason stopped working. I was informed by the LG authorised agents that the water pump was faulty and that they need to change it. The unit is out of waranty hence I had to pay the service fee and was told the part would cost me in excess of R2000. This was eventually installed however the agents could not get it to work. I was then informed that it is not only the water pump but also the circuit board which will cost me another R2500. They came and install this but still the unit did not respond. I was eventually informed that it is a manufacturers fault and that the internal wiring is faulty and cant be fixed. Then they gave me hope, I was reminded that LG has a Buy Back/Exchange department that will offer to buy the faulty unit back (at a reduced rate off course) and then replace it with a new one. The difference I had to fork out. The issue is that the buy back they offered was ZERO. My unit is still in excelent condition, looks and works great except for the FAULTY WIRING which off co**** I could not prevent from happening hence I am immensly disappointed and taken a back with the fact that LG has this “great” buy back offer with absolutely zero value to their client/s. They offered me a buy back and a replacement unit of which I had to pay in excess of R20k. That exact unit I could buy at a cheaper rate from one of their dealers than what LG offered me. So please explain the benefit of offering your client a so called “buy back” if you basically have to purchase a new unit, at a grossly inflated rate with absolutely zero benefit at the end of the day from your “buy back” offer. This does not make sense hence I would not opt for any more LG units going forward and I would advise anyone else not to fall victim of a sales pitch that tells you stories of buy backs/exchange policies if a unit breaks. This is simply stories to get you to buy their applyances as opposed to any other brand. There is no value or benefit to this buy back offer so dont think you will benefit from it should something go wrong. I learned the hard way. I specifically bought this unit since its an all in one. Now it just a simple Fridge/Freezer with a fancy looking Ice/Water Dispenser that is not working with a very expensive badge on. LG, dont offer clients exchange/buy back if you know you are doing them in. You wanted to take my unit and let me fork out another R20k...... **************** and very poor quality product that goes with that. Really disappointed in what I thought to be a great brand.....! The internal wiring is of you poor workmanship which I unfortunately bought but now I have to sit with the useless unit. Im not a happy chappy and are seriously disgruntled with your product, poor workmanship and exchange policies with Zero benefit. I would have seriously considered paying the difference if it was worth it but it seems like you wanted to take me for a ride and make even more out of me. Feeling **********.