Ridiculous Service

<p>I bought a LG 55" UHD Smart TV at Hirsch on the 11th November 2016, I reported 8 days later that the TV was freezing and they contacted LG to send out a technician, the technician contacted me on Monday 28th and I told him to come on the 29th. He came to access the TV and reset it and told me that it would need to be exchanged as it only a couple weeks old. There is clearly a problem with the TV's built in wifi. Hirsch contacted me today to follow up and the lady said that LG had said to her that I did not allow the technician to see the unit??!! What utter *******... the man was in my house. I'm not sure of his name but I have his cell contact number. He did not give me anything to sign either which I find strange. LG needs to get their act together or I will rather switch over to Samsung. I need my TV exchanged ASAP! </p>