1 reviews | Active since Mar 2013
Resufal to repair projector within warranty v2
I booked my PA1000 projector at Makro for repairs on the 13th of January the projectors turned on but did not respond if you tried pressing buttons on the remote or on the projector itself thus was faulty. After 1 month of waiting I was told that my projector has water damage and that LG will not repair my projector even though it is still within the warranty period. I then logged a Hellopeter complaint but the only response I have received so far is the the repair agent wanted to send me pictures even though I have already stated that there was no water that came in contact with the projector before I took it in for repairs I can arrange for LG to come to my House and show them where it was kept. All I need at the moment is a clear answer as to whether LG will repair or replace my unit or not.I have previously bought 3 LG projectors before and If I get no assistance on this matter I will no longer be supporting the company any longer. The repair reference number I received from Makro Wonderboom is ***.
This complaint was escalated to our Service Agent Xecutronix, pls see below the feedback .
Hi there
Makro Wonder boom sent the item to us. We in turn sent it to Xecutronix JHB with the job card RNE***. On inspection it was found that there was moisture damage. As the warranty does not cover this damage the warranty job was cancelled and a chargeable job - 14481 opened. We communicated this information to Makro. The customer refuses to accept this and insists it be repaired under warranty. We need to prove to the customer that it was moisture damage - maybe take photos and send them to him.
Regards
This complaint was escalated to our Service Agent Xecutronix, pls see below the feedback .
Hi there
Makro Wonder boom sent the item to us. We in turn sent it to Xecutronix JHB with the job card RNE***. On inspection it was found that there was moisture damage. As the warranty does not cover this damage the warranty job was cancelled and a chargeable job - 14481 opened. We communicated this information to Makro. The customer refuses to accept this and insists it be repaired under warranty. We need to prove to the customer that it was moisture damage - maybe take photos and send them to him.
Regards