JE
Johannes E

1 reviews | Active since Mar 2009

28 Sept 2015, 22:21

Replacement of non-working bulb

Hi<br> <br> I purchased a new Microwave from Makro Cape Gate on the 23 of August 2015. I noticed that the bulb was not working and phoned LG to advise me and the LG representative told me to go to Makro. I phoned Makro to be told that I need to bring the microwave in and then it can take 21 business days to repair,<br> <br> I cannot be without a microwave because we have a baby in the house and we need to warm up bottles etc. I am willing to take the microwave to a repairer to replace the bulb for me, but since I'm sure the bulb was broken from day one, I'm not willing to pay for the repair since I bought it brand new. I also want the microwave back on the same day.<br> <br> What am I to do??

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Replies (1)
LG Electronics
LG Electronics's reply29 Sept 2015, 07:29
Official
Hello jjve,

We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvience you have received. The Helpdesk will be in contact with you to discuss your concern in detail.

Kind Regards.

LG Customer Care.