SC
Sheron C

1 reviews | Active since Feb 2015

06 Feb 2015, 14:45

REJECTION FEE/INFERIOR BRAND

I took my microwave to be fixed at Executronics ( a division of LG) in Stoneridge. I was not aware that there was a rejection fee attached if you did not have the microwave fixed. Apparently it was at the back of the slip which I signed. Enough said, I waited over 2 weeks for a call to tell me what was wrong. Apparently they did not call me because my number was incorrect. This after I had told them on 2 separate occasions that my number is written incorrectly. I then called and was told that the repair cost was R620. I paid R899 for the microwave. A few days later a family member took their microwave and was quoted R1020 for repairs. The microwave cost R1500. They took it to be repaired somewhere else and was charged R500. I now have to pay a fee of R125 for getting back my \now still broken"microwave. How do they justify such inflated prices for repairs. This is also a bad reflection on the product brand which most of us have come to rely on. Both microwave's in this incident are just over 2 years. Somewhere along the line their standards are not great anymore. They certainly do not live up to their slogan. I will not buy another LG product. """

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Replies (1)
LG Electronics
LG Electronics's reply09 Feb 2015, 11:57
Official
Hello Malik1,

Thank you very much for bringing your query regarding the complaint to our attention. Responding to customer needs is LG's first priority, and we appreciate it when customers take the trouble to let us know their needs or concerns.

Kind Regards.

Customer Care.