MF
Muammar F
1 reviews | Active since Jul 2015
20 Jul 2015, 11:40
refusal to repair device
i have an lg g3 d855 mobile phone, still under warranty(i got my phone in july 2014), i took my phone to smartlab behind centuary city (as LG does not repair their own mobile devices) as my earphone 3.5mm jack on my device is faulty. they refused to fix it, claiming it was water damaged and apparently the cost of replacing the earphone jack would surpass the price of the actual phone itself.
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LG Electronics's replyOfficial
20 Jul 2015, 11:52Hello mf86,
Our customer service agent manager will be in contact with you to discuss your concerns in detail. We have escalated the matter to our GSM dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
Our customer service agent manager will be in contact with you to discuss your concerns in detail. We have escalated the matter to our GSM dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
LG Electronics's reply20 Jul 2015, 11:52
Official
Hello mf86,
Our customer service agent manager will be in contact with you to discuss your concerns in detail. We have escalated the matter to our GSM dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
Our customer service agent manager will be in contact with you to discuss your concerns in detail. We have escalated the matter to our GSM dept and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.