RE: LG T.V Model Number: 32LB530A Job Card : RNU***

<p>RE: LG T.V Model Number: 32LB530A<br /> Job Card : RNU ********** 23296<br /> </p> <p><br /> Firstly I would like to take this time to commend you for your<br /> excellent product, but it is with great disappointment<br /> that I am forced to write this letter regarding my current situation<br /> with a LG TV.<br /> <br /> I bought my LG Television on the 04 March 2015 at OK Furnishers in<br /> Keimoes with a 2 year warranty.<br /> A month ago, on the 13 February 2017 (within the 2 year warranty<br /> period), I took the TV to one of your accredited<br /> repair centres - Upington Pawnshop, Scott Street, as recommended by<br /> one of your staff members - Poppy<br /> They told me that the TV would be repaired within 2 weeks. Within<br /> those 2 weeks I was not contacted.<br /> <br /> After not having any feedback I contacted the repair centre and they<br /> told me that they are waiting for parts.<br /> On the 1st of March I contacted your LG customer service centre and<br /> spoke to Vusi and Shaun and was told that he could not see any<br /> reason for the delay<br /> I did get an e-mail from Shaun where he in turn sent an e-mail to the<br /> service centre and they rep**** that this is a<br /> unique part, and they had put in a order <br /> <br /> Once again after not hearing anything from them, I contacted them about 2<br /> weeks ago and they told me that they are still<br /> waiting for parts.<br /> You can understand my frustration<br /> <br /> I called your customer call centre and spoke you Sibongile and she advise me to go to the store so that they can put in a credit for me to either replace my unit or refund my money , as this is more than 21 days now that the TV is in repair.</p> <p>I have contacted the store (OK FURNITURE KEIMOES), they try to put in the credit for me with LG , but the person the lady spoke to at LG told her she should fist get the television from Upington Pawn Shop before she can put in the credit, she tried to contact Upington Pawn Shop But got no answer. I contacted them myself last week and they told me they can’t release the Television and that they need a some sort of confirmation Email from LG that says they can release the TV.</p> <p>I spoke to Patricia and Dandi in the credit Department who was very helpfull they advise me to speak to Amos, with no luck reaching Amos for days now, i called 011 ********** , the lady i spoke to said Amos is away and i should speak to Toni i have emailed her more then once . asking her to please help me? to Please contact Upington Pawn Shop and give them the necessary authorisation to release my television so that my credit can go forward. <br /> <br /> After waiting so long and not having any positive feedback i am begging you to do something <br /> When the TV was taken in for repairs, it was still under warranty <br /> <br /> As I said in the beginning, my family and I have always believed in<br /> the LG product and we do not want this issue that<br /> we are experiencing effect our continuous support of the LG product.<br /> <br /> An immediate response to my complaint will greatly be appreciated.</p> <p>Thanking You</p> <p>Andre Edwin Louw</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>