Premium product a disappointment with costs

I am extremely disappointed with the continued issues I am experiencing with my DFB325HM dishwasher, purchased in 2020 as a premium, top-of-range product. My decision to invest in this model was based on its A+++ rating and the diagnostic app feature, which was meant to simplify troubleshooting.

This year, the machine stopped heating. Despite the app detecting no fault, I paid for an LG technician who replaced the circuit board at a cost of over R3,000. On 25 November, the machine failed again – it does not run in eco mode and stops mid-cycle, yet the app still shows no defect.

I contacted LG immediately, and was assured the matter would be escalated. No one contacted me. I followed up again today, 22 December, and was told the same – that it would be escalated. To now, I have received no resolution or feedback.

This is unacceptable for a premium product that was marketed for reliability and advanced diagnostics. Instead, I have incurred significant costs and experienced poor service.