JF
Johannes F
1 reviews | Active since Nov 2021
30 Nov 2021, 21:31
Poor services.
I'm very disappointed, how long does a LG smart TVs back color and power supply keep because in 2017 i bought me a LG smart TV at Makro and my white screen is full of colors it's currently at the repairs people at Panaserve Repair Agents under extended warranty and they claim they waiting on you guys for parts that was ordered 3 weeks ago can you confirm that please and does it take 3 weeks for parts to get to Cape Town?and are they accredited to carry out services like this.
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LG Electronics's replyOfficial
03 Dec 2021, 10:50Good day, my name is Miles from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply03 Dec 2021, 10:50
Official
Good day, my name is Miles from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care