poor service/damaged Washing Machine

I purchased a Brand new LG 18 Washing Machine two Months ago at Bradlows Parys , The machine did Function properly , i informed the shop ,i was told LG need to collect the machine for inspection as they do not send technicians in my area ,LG called and made arrangements for pick up , the Machine was collected last week , without any communication the machine was delivered back by DSV couriers ,the machine appears damage with multiple scratches on all sides infact looks like a 10 year old machine as opposed to the brand new machine that was collected at my house , either the machine was damaged in transit or my machine was swapped.

i am disappointed at the lack of proper communication i have experienced to date . i have not been provided with proper feedback as to what is wrong with the machine or whether the machine was fixed or what

i bought a new machine for convenience but this far it feels like i am being treated unfairly.

i would be happy if LG could replace this machine with a new functional machine or credit my store account.