Poor service and parts discontinued

I took my washing machine for repairs on the 6th of January and paid the R200 assessment fee. By Monday the 11th I have not received a quote or any feedback. After I phoned on the 11th LG promised they would provide a quote within 2 hours which did not happen. When they finally responded on the 12th of January I was told that the unit cannot be fixed as the parts has been discontinued. Firstly I find it unacceptable to wait 4 days for a quote and secondly