Poor service!!!

<p>On 18/02/2016 I won a LG G4 in a competion and got no paperwork. Now just more than a year later (06/03/2017) the phone is giving issues - most probably a software issue as the phone switches on and freezes on the home screen. On 09/03/2017 I phoned LG South Africa as there is no LG Cellphone dealer in Nelspruit. I spoke to Phuti (refused the give me her surname) and she was not helpfull at all and confirmed with no paper work they are unable to assist me. I was then phoned by by Goodman Mapoza who was more helpfull and requested me to try and obtain the paper work in order for them to assist me. I then contacted the school through whom the competion was hosted and was informed that they had no paperwork and the parent that organised the sponsored phone is no longer associated with LG. They confirmed that I should contact him in order to get more info on the phone. He has then referred me to LG Mpumalanga. I went to the store and spoke to the parts manager Herman Gouws and he first claimed that this was a "give away" phone and he don't think that there would be paper work. He also suggested that I take my phone to a local cellphone shop and have them check it out. I have then stated that the phone is still in its warrenty period and I don't want to take the phone to anyone as LG would refuse to deal with the matter should it not be software related and I have taken the phone to an unauthorised cellphone repair shop. He then gave me a business card to email my story and photos of the serial & IEMI number in order for him to investigate the matter and TRY to obtain a paper trail in order to assist me. The email came back undelivered and the cellphone number is faulty???? This is a big concern. I feel that even if I won the phone in a competion, the warranty should still apply....</p>