1 reviews | Active since Dec 2020
Poor quality product LG Air-conditioners
Do not use LG Air-conditioners. I have been fighting this battle with the supplier for 3 years
Had 4 Artcool Air-conditioners installed. Clearly says *Inverter Compressor 10 year warranty" on the unit.
After 4 years all the compressors covers have severely rusted and are now crumbling and on the verge of falling apart (long before its alleged 10 year warranty. Air-cons of differnt manufacturers installed in the neighbourhood that are a lot older look nothing like this. Technicians that have worked on them cannot believe the state they are in, and have said they will have to be replaced entirely soon.
I asked them to raise this with LG and have emailed them myself, but they refuse to rectify this. The covers are allegedly not covered under the same warranty (although nowhere was the period specified or mentioned). Instead, I was quoted R5500 per cover for new covers, which is about half the price of the full compressor price. Seriously disappointing product and service.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.
Kindly note that your complaint has been escalated and noted by management. They will be in contact with you with further feedback. The reference for the complaint is as follows: VCU***
Kind Regards
LG Customer Care.
Nothing has been done by management thus far, and the units are now so bad they are falling apart and the inside components are broken. I am replacing all the units with ANOTHER BRAND, definitely never LG again!
Nothing has been done by management thus far, and the units are now so bad they are falling apart and the inside components are broken. I am replacing all the units with ANOTHER BRAND, definitely never LG again!
