Poor Product Quality and Pathetic After Sales Service

<p>I have purchased an LG SUHD TV in July this year and only about 4 and a half months old the tv is giving problems.</p> <p>Last Sunday 13/11 when I switched the tv on it just stayed on the LG logo.</p> <p>I called the consumer service the next day and was given an agents number in Nelspruit as that is the nearest to where I live, the very unfriendly receptionist refused to assist over the phone and asked me to bring the tv in, to which I rep**** I cannot as it is a 55" and will surely get damaged in the car as I live 60km away from Nelspruit and I am not willing to take that risk , so she said that she cannot help me.</p> <p>I then live chatted with an LG consultant and was advised to call the store where I purchased the tv for assistance. I bought the TV online and it was delivered via courier but i decided to give it a shot as I had no other option so I called the store and the person took down all the details to book the tv in, he also said for a 55' the technician must come to my residance to sort. I was told that I will be contacted witin 48 hours by a technician.</p> <p>48 hours or more later no one contacted me so I called the store again and the very friendly guy asked me not to worry he will contact LG again. </p> <p>I then got a call from Radio Vision in Nelspruit and had a chat with Deon ,he said he was sorry he was supposed to have contacted me, I explaind to him what the problem was and he said it sounds like the motherboard , he asked me the take a picture of the serial number at the back of the tv and email to him, I told him I would do it right away.</p> <p>On Thursday 17/11 I got a call from Elize from Radio Vision at around 12 o' clock and was told that Deon is still waiting for the serial number and I told her that I had sent it the previous evening, she said that she will check in the junk mail.</p> <p>I called Radio Vision later that afternoon to see if they had got the email and Elize said that they didn't received it as yet ,I must send it to her email but they are offline at the moment , just before 5 that evening I asked my husband to call as I had now also sent the email to Elize, he spoke to Deon and was told that did not reveice the email as yet so my husband asked hi to send us a blank email to wich we will reply.</p> <p>Friday 18/11 my husband called them during the day to find out whats happening and was told that they had still not received the email so he asked them to take the serial number dowm manually and was told that they have to order the part.</p> <p>It is now almost a week since they have taken the serial number but we have not been contacted by anyone nor has the tv been fixed - IS THIS THE SERVICE THAT LG OFFERS TO THEIR CUSTOMERS.</p> <p> </p> <p>i am highly upset as it is going to be 2 weeks on Sunday that we have no TV and I don't think a tv under 6 months sould be repaired - It should be REPLACED .</p> <p>I you send out someone genuinely from LG you will see that, that tv is of brand new condition taht is why I feel that it is of poor quality have problems so soon.</p> <p> </p> <p>Just another note we mostly watch tv on weekends only, so you think for yourself the condition of the tv and how the consumer will feel after paying so much - is it worth my money.</p> <p>Regards</p> <p>Nafisa </p>