Poor Customer Service From LG

I am extremely disappointed with the service I’ve received from LG Electronics. My TV stopped working on February 25th, and I promptly logged a service request. After receiving no response, I called LG and was assured that a technician would assist me within 48 hours. However, this did not happen.

When a technician finally arrived on February 27th, he assessed the issue and promised to return the following day with the necessary parts. On February 28th, I called him in the morning, and he confirmed he would come—but he never showed up. He then ignored my calls. Even LG’s office could not reach him. Eventually, at 18:30, he decided to call and wanted to come over, but he was unable to fix the TV. He then assured me that he would request a refund, which would be processed by Monday, March 3rd.

Monday came, and despite multiple follow-ups, I have still not received my refund. Now, LG’s office is no longer answering my calls. This entire experience has been frustrating, unprofessional, and unacceptable. I expected better service from a brand like LG.

I need immediate resolution to this matter.