Poor customer service

Dear Hello Peter Team,

I am writing to express my extreme dissatisfaction with the service I've received from LG. I purchased a fridge from LG, which was delivered on 2 December 2025. The very next day, I reported a fault with the appliance, and despite numerous follow-up emails and calls, it took LG 6 days to send a technician to assess the issue.

The technician confirmed that the fridge is faulty and agreed to collect it for repair/replacement. However, it's now 16 December, and I've not received any further communication from LG, despite being assured that the online team would be in touch.

I'm extremely disappointed with LG's lack of communication and prolonged delay in resolving this issue. As a paying customer, I expect a higher level of service, especially from a reputable brand like LG.

I urgently request that you escalate this matter and provide me with a resolution, whether it's a replacement fridge or a full refund. I'm no longer willing to wait and expect a prompt response from your team.

My order details are: - Order Date: 2 December 2025 - Product: Fridge - Fault reported: 3 December 2025 - Technician visit: 9 December 2025 - Reference No: GCU***