1 reviews | Active since Mar 2010
poor customer service
<p>I bought a LG microwave in 2015. Within its warrantee term it started to give me problems. I took the machine to one of the LG service agents in pta. The first time they charged me under warrantee for the repair. Not long after that, it did the same and I cobtacted LG which again send me to the agent...this time no charge as it was still under warrantee. After repairs I took it back home and within a short period it started giving me the same problem. I took it back to the agent where they couldn't identify the problem. I returned home and aince then the machine works and all of a sudden stop working and then it works again...this continued up till now when I contacted LG asking them for help as It doesn't makes sence driving back and forth to the service agent to no avail. I've contacted the customer care department which refered me to a service manager which I couldn't get hold off after leaving messages. I send them a mail which unknown address forwarded my complaint apparently to someone that needed to assist me...that was a month ago. Nobody got back to me. I followed it up with a second mail about a week ago....still nothing. This was the last LG product I will ever buy because of poor service and feedback</p>
Thank you for getting in touch! Your query /concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch! Your query /concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
