Poor Customer Service

I reported a defect with my Brand New LG Washing Machine which was purchased on 12/08/2015, and had to phone the Call Centre twice and reported the fault online to find out when they will be coming out to repair the washing machine which is still under warranty.<br> <br> The technician arrived last week friday after trying to address the issue over the telephone and said that the door needs replacing. He said he will order the door and I should have it in the course of this week.<br> <br> We are now almost at the end of the week, with NO COMMUNICATION from anyone at LG support. I dont even know if this was ordered, and where we are with the service level.<br> <br> Have we ordered it or am i going to have to kick up a fuss to find out where and what is happening after paying over R5500.00 for a brand new LG machine.<br> <br> I dont like nor appreciate the lack of service level received from LG and i should rather have purchased a Samsung as their service level is by far better.<br> <br> I insist on a new door by close of business tomorrow or I will go viral on this.