Poor after-sales service

I've been trying to find out about the update for my LG G2 for months now. I got inconclusive responses from the site a couple of times regarding the release date, but the last few times I emailed LG again to check (some time after the initial enquiry), I haven't been getting responses.<br> <br> The Lollipop update has been out on competitor's devices for months now.<br> <br> The poor service isn't helped by the fact that the software update tool provided on the site does not work. I can't install it to start off with. The update function on the PC suite doesn't work either. Emails about this issue went unnoticed a few times again.<br> <br> I will think long and hard before purchasing another LG product.