Poor after sale support

I really wish they could let us know in advance when we buy their products that they do not have an efficient after sales support.

I have an issue with my washing machine and microwave. Called the service center and they tell me that I have to bring in the microwave for repairs in Midrand and then they will send a technician to my house to look at the washing machine only.

I live in Vereeniging and they tell me I have to bring the microwave to Midrand and “there’s nothing they can do about it”, those are the words of the consultant. So either I bring it in myself or sit with it broken at home it’s not their concern.

LG products are very expensive and one does not want to repair it at unauthorized service centers. So now it is costly and almost impossible to get products fixed. Mind you the microwave is still under warranty and not working. So if I am unable to get to Midrand are they saying we must throw away our products.

If you don’t live within the Metro’s do not buy any LG Electronics rather go for Samsung and Defy, which have a lot of service outlets and I have had great experiences with those brands.

LG is expensive for nothing, items don’t last and you can get help.