BN
Buhle N

1 reviews | Active since Feb 2021

09 Feb 2021, 18:34

Petition against LG Electronics-My TV

Ive been sent from pillar to post and lately no one is answering my calls and emails after i was told to send all relevant documents so they can look into it as my TV has less than 300 running hours but it just went off and never came back to life i contacted them they asked for documents and a day later they told me about 30% off on fixing costs on a specific part and my response was how do you know whats broken without troubleshooting the TV and its been a month now with no response and their TALK TO CEO messaging services is just wool over our eyes. Im going to use my media experience to expose these ******* and if you have a simmilar problem just send interested to *** so a petition form to the relevant Consumer protecting bodies.

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Replies (1)
LG Electronics
LG Electronics's reply10 Feb 2021, 10:41
Official
Good day,

My name is Reuben from LG Customer Care,

I do apologize for the bad experience that you have had to endure.

I have lodged a formal complaint on the system and your reference number is as follow: VCU***

An LG representative from the complaints department will contact you shortly in order to resolve the issue that you are experiencing.

Warmest Regards
LG Customer Care