Pay for warranty repair but don't expect the repair

<p>The compressor on my LG fridge/freezer packed up on 23 December. I contacted LG who sent out their service agent: Spho Group of Companies. Spho confirmed the compressor had packed up, and LG acknowledged this was a warranty repair. They informed me that the spare part would take 2 - 3 weeks, AND I had to pay up front for the labour or they would not order the part. Much as this goes against the grain, I paid up because one spends a good deal of money on a fridge/freezer and it seems a waste to throw it away. I got feedback only after I requested it more than once each time. Finally on 24 Jan, I was informed that the part had arrived. Again i had to chase them. I was told "you will get a call tomorrow - haha tomorrow never came.. FInally I was told on 1 Feb that Eddie had been assigned to my call and I must contact him to arrange for the repair. Eddie has proved to be extremely elusive. He arranged a date for last 3rd Feb to fix the fridge, then called to cancel. He set another date for 6th, and arrived 40 mins late - installed the compressor, but had to come back today to finish the job. Arranged a 9 am appointment, and has again cancelled. They keep offering me a rental fridge too - for a fee of course. </p> <p>I have contacted the GM Service Noelin Pillay but he seems powerless to address the problem. LG worldwide seem to not have a facility whereby one can complain about a country branch. I will never buy any LG product again ever. </p> <p> </p>