DV
Desigan V

1 reviews | Active since Mar 2014

12 Dec 2018, 19:05

Pathetic Service - LG

I took my LG BB5530A Blu Ray Soundbar to Xecutronix for the second time . The first time i took them in 2016 and they fixed the problem . Now that i took the soundbar because the HDMI port was not connecting they have come back to me and said that i must collect the item back because the unit is discontinued and there is no parts ...what a waste of time and money ! Pathetic service from LG . I will never recommend anybody to purchase any items from them .

Now i have throw away R 7000 item that a company big as LG cannot even help or try and source the part . Extremely disappointing with service .

I think the motherboard was removed and replaced on the first time that i took the unit back

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Replies (2)
LG Electronics
LG Electronics's reply13 Dec 2018, 08:02
Official
Thank you for your correspondence .I must apologize for the inconvenience caused. As LG we have a  problem with our Hello Peter site ,Kindly provide us with your contact details we need to call you urgent please.

Kind Regards.LG Customer Care.
DV
Desigan V's update13 Dec 2018, 08:43
Reviewer Update
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