PM
Prathna M
1 reviews | Active since Jun 2021
17 Jun 2021, 12:03
Pathetic Service! I WANT MY MONEY BACK!
Purchased an LG 17kg washing machine which was delivered on 18/5/21. Called into the Game service centre to advise that is has dent on the side the same day. Submitted numerous photographs since then. On 31 May 21, LG asked for more pictures since it apparently was insufficient evidence- no feedback was provided. Again on 07 June 21- LG admin Patricia Sithebe asked for the same pictures again- Still no feedback! I have indicated numerous times that I want this unit picked up! I want my money back for the unit and the delivery. ITS OVER A MONTH and I need to keep following up with Game & LG! Pathetic customer service!!!
Helpful (0)
Replies (3)0
Replies (3)
LG Electronics's replyOfficial
18 Jun 2021, 15:34Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply18 Jun 2021, 15:34
Official
Good day, my name is Reuben from LG Customer Care, thank you for your message.
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
PM
Prathna M's updateReviewer Update
24 Jun 2021, 10:34Hi There,
No one has contacted me since.
This is really ridiculous!
Even the Game agent is trying to get this resolved by following up with your seniors regularly and he is still told to wait! Really pathetic!
No one has contacted me since.
This is really ridiculous!
Even the Game agent is trying to get this resolved by following up with your seniors regularly and he is still told to wait! Really pathetic!
PM
Prathna M's update24 Jun 2021, 10:34
Reviewer Update
Hi There,
No one has contacted me since.
This is really ridiculous!
Even the Game agent is trying to get this resolved by following up with your seniors regularly and he is still told to wait! Really pathetic!
No one has contacted me since.
This is really ridiculous!
Even the Game agent is trying to get this resolved by following up with your seniors regularly and he is still told to wait! Really pathetic!
LG Electronics's replyOfficial
28 Jun 2021, 16:39 Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
LG Electronics's reply28 Jun 2021, 16:39
Official
Please accept our sincere apologies for the inconvenience you are experiencing and we assure you that we will resolve your issue as soon as possible.
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care
Your query has been escalated to the complaints department and your complaints reference number is as follows: VCU***
An LG representative from the complaints department will contact you shorty in order to give you feedback as well as advise you regarding the way forward.
Warmest Regards
LG Customer Care