PATHETIC SERVICE

<p><span style="color: #000000; font-family: 'Times New Roman', serif; font-size: 13.3333px; widows: 1;">I purchased an new LG G4 from LG in January 2016 only to encounter a Boot Loop problem in July 2016. Nonetheless I sent my phone in to LG for repairs, I was told it'll take 2 weeks. They repaired it (replaced my motherboard) at their cost but It took almost a month, (after having to call almost everyday for 2 weeks). Their feedback was VERY POOR. I was then called to collect my phone at LG Canal Walk, on arrival I was told by the neighbouring store that the store was CLOSED DOWN and moved to Montague Gardens. As if that wasn't FRUSTRATING enough when I picked my phone up in Montague Gardens I received someone else’s phone!!! LG insisted it was my phone (obviously thinking I’m just another dumb & naïve customer) and denied it until I proved them wrong. I have now been waiting for 4 weeks (total of 8 weeks) having to deal with their PATHETIC SERVICE and my problem has still not been resolved. I'm currently using a phone that's not mine (Who knows where its been). It has a bad battery, a chipped screen and a body with scratches. They will not replace my phone with a new one, and are suggesting solutions such as just putting my old phone cover on this stranger phone they gave me. Had I known I was going to be treated in this UNPROFESSIONAL way by LG I would NEVER have bought the LG G4. The "bootloop" problem, an LG software defect, has prevented many from purchasing an LG device. All I wanted was a working phone, I'm a student and finances are tough. It took me 3 years to save for a new phone and now I am helpless against LG who refuse to treat me fairly. This type of treatment is unbelievable, I would never have imagined such a "renowned company" would act so unprofessionally. I am sure Samsung, Sony or IPhone would never do this.</span></p>