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Alec S
1 reviews | Active since Apr 2015
10 Dec 2018, 13:38
Pathetic Service
I sent my phone in for repairs to your repair center in Johannesburg through Vodacom repairs in Umhlanga Rocks and I received the phone back with damages. No QA was done on this phone before been sent back. You are a disgrace to the service industry. Should be ashamed of yourselves. I will forward this to your HO overseas
Helpful (0)
Replies (5)0
Replies (5)
LG Electronics's replyOfficial
10 Dec 2018, 13:41Hello Peter
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care
LG Electronics's reply10 Dec 2018, 13:41
Official
Hello Peter
Thank you for your correspondence .I must apologize for the inconvenience caused. An employee from LG will contact you shortly.
Kind Regards.LG Customer Care
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Alec S's updateReviewer Update
10 Dec 2018, 13:44I do not believe that LG will as reply as I'm still waiting for a reply or agent from Vodacom to contact me regarding bad signal in my area in Durban. *** is happening to the customer service in our country????
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Alec S's update10 Dec 2018, 13:44
Reviewer Update
I do not believe that LG will as reply as I'm still waiting for a reply or agent from Vodacom to contact me regarding bad signal in my area in Durban. *** is happening to the customer service in our country????
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Alec S's updateReviewer Update
10 Dec 2018, 13:46These replies are electronically generated and no human contact follows
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Alec S's update10 Dec 2018, 13:46
Reviewer Update
These replies are electronically generated and no human contact follows
LG Electronics's replyOfficial
10 Dec 2018, 14:15Good day Alec .
As LG we have a problem with our Hello Peter site ,Kindly provide us with your contact details we need to call you urgent please.
As LG we have a problem with our Hello Peter site ,Kindly provide us with your contact details we need to call you urgent please.
LG Electronics's reply10 Dec 2018, 14:15
Official
Good day Alec .
As LG we have a problem with our Hello Peter site ,Kindly provide us with your contact details we need to call you urgent please.
As LG we have a problem with our Hello Peter site ,Kindly provide us with your contact details we need to call you urgent please.
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Alec S's updateReviewer Update
10 Dec 2018, 14:44I have just been in contact with a rude representative from LG JHB office asking me all types of questions that should have been on their system Ref: ********** 6. Instead of trying to solve the problem she made me feel like I'm the cause. I am sooo tired of fighting with *********** customer service people that I put the phone down and let nature take its course. LG will NOT TAKE RESPONDSIBILITY for their incompetence. I am never going to ever deal with them again. I have 3 LG's in my family. Those will be my last including any other LG appliances.
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Alec S's update10 Dec 2018, 14:44
Reviewer Update
I have just been in contact with a rude representative from LG JHB office asking me all types of questions that should have been on their system Ref: ********** 6. Instead of trying to solve the problem she made me feel like I'm the cause. I am sooo tired of fighting with *********** customer service people that I put the phone down and let nature take its course. LG will NOT TAKE RESPONDSIBILITY for their incompetence. I am never going to ever deal with them again. I have 3 LG's in my family. Those will be my last including any other LG appliances.