1 reviews | Active since Mar 2018
Pathetic Service
Good day
In response to my parents broken fridge, the customer service and communication between the LG representatives are absolutely pathetic!
We have waited almost a month or two for feedback on a part supposedly being ordered from Dubai. This part was since received by the head office in Germiston Johannesburg and dispatched for courier two weeks to Durban.
Since then, no contact was made.
Is this the service your company provides?
Irate Customer
Thank you for your correspondence . I must apologise for the inconvenience caused. An Employee from LG will contact you shortly.
Kind Regards.
LG Customer Care.
Best regards,
Thank you for your correspondence . I must apologise for the inconvenience caused. An Employee from LG will contact you shortly.
Kind Regards.
LG Customer Care.
Best regards,
As per our service agent IRS Tronic's The parts was ordered on the 01.03.2018 (POU***),the filter (ADQ***1) was received 02.03.2018 , the 2nd part the value (5220JA2008K) was on back order from the factory ,Mr .Padacychee was advised on the delay and he was prepared to wait , the customer even spoke to Seshan. The value was received on the 23.03.2018 , Viren has made contact with the customer , the repair will be completed 28.03.2018
Best regards,
As per our service agent IRS Tronic's The parts was ordered on the 01.03.2018 (POU***),the filter (ADQ***1) was received 02.03.2018 , the 2nd part the value (5220JA2008K) was on back order from the factory ,Mr .Padacychee was advised on the delay and he was prepared to wait , the customer even spoke to Seshan. The value was received on the 23.03.2018 , Viren has made contact with the customer , the repair will be completed 28.03.2018
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,
Hi Mr. Padayachee.
We have contacted IRS Tronic’s our service agent in Durban and confirmed that they had received the parts and completed the repair. I hope you are satisfied with the repair.
Kind Regards.
LG Customer Care.
Best regards,