PATHETIC SERVICE

My husband called LG on Wednesday to report our fridge not working properly. He was told there is a 48 hour turn around time. Yesterday he was called and told to make himself available as the technician will call and let him know when he is coming by. My husband called to follow up around 4pm with no success. LG has no system in place to ensure job cards are completed within the allocated time frame on a Friday. Do technicians knock off early for the weekend? Do they not have the decency to phone their customer to inform them they will not be coming to fix your apliance on the day? Today I call again and was told by Olivia there are no technicians or managers on a weekend and she will call us on Monday morning to give feedback. I am furious as I have a baby and I am storing bottled milk / baby food. Majority of my applicances are LG and I am totally annoyed with the lack of service and don't care attitude from LG. I certainly will rethink my future purchases as this is not the first time I had problems with LG products!!