JR
Jaco R
1 reviews | Active since Mar 2009
28 Feb 2025, 13:05
Pathetic quality - Terrible service
Purchased a brand new TV via LG Electronic online. The panel was faulty directly and the next day I logged a return. More than 36 hours later I have not heard a single thing. I have called numerous times and the calls just get cut. The Whatsapp agents are also pretty useless and either take literal ages to respond or sometimes don't even bother to respond to you at all.
DO NOT BUY LG - And if you really want an LG product, for the love of your own sanity, DO NOT BUY IT FROM LG. Use a 3rd party reseller so that you can easily send the product back and get your money back.
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LG Electronics's replyOfficial
04 Mar 2025, 07:52Hello and a warm welcome to LG Customer Care. My name is Olivia Radebe and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
I'll follow up with the relevant department to provide you with updates and feedback. Thank you for your patience and trust in us.
I'll follow up with the relevant department to provide you with updates and feedback. Thank you for your patience and trust in us.
LG Electronics's reply04 Mar 2025, 07:52
Official
Hello and a warm welcome to LG Customer Care. My name is Olivia Radebe and I'm here to assist you. Thank you for reaching out to us. We deeply regret any dissatisfaction you may have experienced and want to make things right for you.
I'll follow up with the relevant department to provide you with updates and feedback. Thank you for your patience and trust in us.
I'll follow up with the relevant department to provide you with updates and feedback. Thank you for your patience and trust in us.