1 reviews | Active since Nov 2016
PATHETIC LG AFTER SALES SERVICE
<p>Purchased a LG Fridge/Freezer combination from Makro Centurion some 14 months ago, featuring an inverter linear compressor with a 10 year warranty. With this warranty and with a price tag of R 19 000.00 I thought I was covered on this household item for a long time. Ja, right !!! The problem is that very smart compressor packed up !!! After two days noticing the defrosting of items, reporting it to the LG Service Centre. The approved LG technician arrived more 48 hours, after reporting the item at my place with only replacement gas and no spares whatsoever.</p> <p>After his inspection, we were informed that the compressor is broken and that he must order a new one from LG Spares and if they have it in stock he may return the next day. Taking no chances, I contacted LG Spares in person, only to find out that they have no stock and that it would take up to 3 weeks for the part to arrive in SA. By that time I will be without the use of the said item for a month…totally unacceptable and I wonder how many households can cope with that utterly ridiculous scenario ???</p> <p>Went back to Makro Centurion, a place that I do support for many a year since establishment, to explain my dilemma. Discussed it with “Chris” at which time he agreed that the turnaround time for this is not acceptable and that will take it up with LG and report back to me. Needless to say, heard nothing and decided to go back again to Makro they next morning only to find out, after a lot of to fro phone calls that LG will not credit Makro for the unit and that the part will only take 2 weeks instead of 3 weeks to arrive in SA. Happy times, really over the moon regarding this new development. Not once was I offered an interim replacement/exchange unit or an alternative.</p> <p>I have already decided with a credit, I WILL purchase another product/s @ R 3 000 to R 4 000 more to replace this unit from the very same Makro, a place where I have spent thousands of rand over the years, but to no avail. The old story, it does not really matter which place it is, once they have greedy hands on your money, it is game, set & match !!!</p> <p>BE WARNED, PLEASE DON’T BUY LG PRODUCTS (SAYS A MAN WHO UNFORTUNATELY OWNS A FAIR BIT OF THEIR PRODUCTS). IF YOU DO, YOU DO SO @ YOUR OWN PERIL !!!! LG = LARGELY GRIEF !!!</p>
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Thank you for getting in touch ! Your query / concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
It is really unexceptable. I will NEVER EVER buy a LG product again. We lost 2 huge green bin bags of meat and fish. We tried everything to get the smell out, but with no success. My kitchen smells horrible.
We are a big family and buy meat at our Butchery every week.
PLEASE don't buy a LG product because once they have your money they don't care about your inconvenience and how long you must wait to fix it. I've learned my lesson well with LG. They suck !!
It is really unexceptable. I will NEVER EVER buy a LG product again. We lost 2 huge green bin bags of meat and fish. We tried everything to get the smell out, but with no success. My kitchen smells horrible.
We are a big family and buy meat at our Butchery every week.
PLEASE don't buy a LG product because once they have your money they don't care about your inconvenience and how long you must wait to fix it. I've learned my lesson well with LG. They suck !!
I spoke to the customer earlier
The part needed is currently in Dubai and I request them to send it on the next air shipment – THE ETA 25/11/2016
Due to this being a Fridge and the customer already been out of a fridge since the 08/11/2016 Me and Tony Authorised a Credit to store .
I contacted again and shared the info to HIM . Natasha is now handling the credit to store .
Kin regards
Willie
I spoke to the customer earlier
The part needed is currently in Dubai and I request them to send it on the next air shipment – THE ETA 25/11/2016
Due to this being a Fridge and the customer already been out of a fridge since the 08/11/2016 Me and Tony Authorised a Credit to store .
I contacted again and shared the info to HIM . Natasha is now handling the credit to store .
Kin regards
Willie
Fair is fair and give credit where it is due. I confirm, LG did credit Makro Centurion for my faulty unit. Thank you for that, it is much appreciated.
Just a thought though, treat each complaint on its own merit and a lot of anger, inconvenience and effort can be avoided.
Fortunately or unfortunately, having my own business for nearly 27 years, I do understand the principle of the Client always come first, better than most.
Thank you again LG (Willie) & Makro Centurion (Chris) and others not known to me, for your efforts in this regard.
Kind Regards
Stephen Carrack
Fair is fair and give credit where it is due. I confirm, LG did credit Makro Centurion for my faulty unit. Thank you for that, it is much appreciated.
Just a thought though, treat each complaint on its own merit and a lot of anger, inconvenience and effort can be avoided.
Fortunately or unfortunately, having my own business for nearly 27 years, I do understand the principle of the Client always come first, better than most.
Thank you again LG (Willie) & Makro Centurion (Chris) and others not known to me, for your efforts in this regard.
Kind Regards
Stephen Carrack
It is indeed pleasing to receive complimentary remarks about our Service. I wish to to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.
It is indeed pleasing to receive complimentary remarks about our Service. I wish to to take this opportunity to thank you for the time and effort to bring this to our attention.
Kind Regards.
LG Customer Care.