Pathetic feedback from Service dapartment

I received a replacement LG LED TV (42LN5100) from my insurance company In September 2013.<br> The HDMI port for DSTV all of a sudden stopped working but the AV connection works. I called LG H/O to ask for a approved repair centre in West Rand and apparently there is none. the consultant asked me how old is the tv and I explained that it is a replacement TV that I got from insurance claim about a year and a half back. she then advised that it is still under warrantee and that I can just call back with the detail of the TV and when it was replaced and a LG technician will come to my house and do the repair .. WOW what great service that would be from LG . BUT OHH NO today the story is totally different. The warrantee is only valid from the date the original tv was purchased not from the time the TV was replaced