PATHETIC FAULTY EQUIPMENT FROM LG

I purchased an LG Microwave from Dion ,since day one we have been encountering several problems with this microwave in and out of warranty. This microwave is now at executronix. My husband and I took it in on the 3 Sept 2020. When we arrived the lady at reception told my husband "that she must sit in the car". The "she" being referred to was me. Now I understand that we are in COVID a pandemic. Is this any way to address a client without even greeting. My husband then left and told her that my wife will address the matter. I was so upset I was taken to a manager in the back office after a long wait. They then decided that this machine has truly been for repairs for the same thing several times within and out of warranty. In fact I had brought this machine prior not even 3 months before. They then decided that they would deliver the machine to us. A few days later Josephine calls me to inform me that LG will not replace this machine. There will be a replacement cost involved. So I asked how much. Josephine was unable to advise I was rushing into a meeting and told her I am going into a meeting please let me know of the costs involved. We heard nothing since. On Friday my husband called to follow up and they told him he must come fetch the machine they don't deliver. Today Josephine calls me and tells me she could not call me as I put the phone down on her. After me explaining I am going into a meeting she repeatedly call me during this meeting. Furthermore she tells me today I must stop shouting. My question is can LG Listen to our frustration and the manner in which we are being treated. NEVER DID I EXPECT SUCH SLOPPY SERVICE FROM LG. I HAVE BEEN PURCHASING THIS BRAND FOR YEARS WITH GOOD REVIEWS.

DISGUSTED