PATHETIC DIGITAL PLANET RESELLER!! GIVING YOU A BAD NAME!!!!!

Dear LG, on Tuesday I received my 65" smart TV which i purchased through FNB and fulfilled through Digital Planet.

My husband then arranged with the third party courier to meet them at my home to take delivery at a specific time. He then inspected the box and there was no evident damage. My husband then signed for the television and returned back to work urgently.

I then work a distance away and came from work much later than anticipated, highly excited to open and unbox the TV, only to my horror to realize that I was sent a completely broken TV by Digital Planet.

Now, with corona virus around my husband had to take special care to when allowing the driver even into our home to help him carry the TV- which in itself is weight.

He therefore waited for me to come home to help him unbox. Upon lifting the TV out of the box we discovered the horror that awaited us.

I have contacted the relevant parties involved and had NO feedback regarding this.

I have contacted FNB service desk on the same night that we discovered this horror and still no solid solution.

I have been looking for a device for a long time and to my surprise I FINALLY found your product listed on the FNB website, so excited purchased my TV.

Went onto the review page for DIGITAL PLANET and you may want to reconsider using them as distributor for your product. They've got a terrible rating with an "ok" rating VERY far and few in between.

I am now sitting with a R13000 TV that I cannot use. An OBF in my opinion.

What do we do as a solution? I cannot accept liability for a damage that I reported within 24 hours of delivery.

My husband could not possibly unbox this TV alone and therefore had to wait for me to get home. We could not allow the delivery man into our home due to the risks COVID posts to my young family.

Even if he just had to open the box and look at the TV he would at not noticed the damage as the TV had to be taken out of the box in order to see it.

Your response and assistance in this regard will be appreciated.

I have since contacted the reseller and to no real avail.

I contacted them as previously stated on the very night a few minutes after unboxing to immediately advise.