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Moe M

1 reviews | Active since Nov 2011

02 Mar 2015, 12:59

Passing the buck on defective LG G Watch R to Voda

This has turned into a case of trying to beg LG to try and get and fix a smar****ch I bought for cash from Vodacom at VodaWorld in December last year which has turned out to be defective. LG keeps passing the buck to Vodacom to fix it but Vodacom can't even book the device for repairs into their system because it has no IMEI no as it is a smar****ch and not a phone. As a manufacturer I had hoped LG would step in to resolve this issue especially after I called them as a last resort and explained that Vodacom couldn't even boom in the device to start doing repairs on it.

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Replies (1)
LG Electronics
LG Electronics's reply02 Mar 2015, 13:11
Official
Hello moe12345,

Thank you very much for bringing your query regarding the complaint to our attention. Resonding to customer needs is LG's first priority, and we appreciate it when customers take the trouble to let us know their needs or concerns.

Kind Regards.

LG Customer Care.