Outraged at LG's poor service

I am completely outraged at the poor service from LG South Africa/ Eastern Cape.

I purchased an LG front loader washing machine in mid 2017 in Jeffreys Bay. 29 December 2017 I called the shop I purchased it at as the inside rubber and wiring came loose and water is gushing out when a wash is done. They told me that LG's call center seems to be closed during the festive season and they could not send a technician out without LG's approval. My washing machine is almost R11 000 worth and has a 10 year warranty. I phoned the shop again on the 2nd of January to see if they have made any progress with getting hold of LG, but they still had no success. I had 3 families visiting in this time and washing has been difficult and an extreme effort as the whole floor is covered in water after a wash.

Today is 08 January 2018 and still I have not had a call from LG or the technicians for any assistance. I would not recommend LG to anybody and would just like to make people aware of the poor after service.