outcomes not contravened

<p>I took LG 4 beat phone with fnb smart device phone was sold to me a factory fault which I did not know while using the phone put up fault the headsets speaks only one side work .. so I thought it was the headsets so I bought a new pair try that new headsets and still the same so I contacted fnb service was really bad……POOR so they give me platinum numbers repairs centre took 2 days to pick up the phone went already in for 7 days came back with the same fault nothing was done to the phone ‘on the repair report card said everything tested ok… so I tried the new headsets again still same faulty phone this is now the second time the guys and messing me around…. Apparently have to come back and take the phone AGAIN .. for repairs then I phoned platinum repairs to find out the board is faulty and the phone doesn’t have parts and we don’t have stock ..it’s now 3 weeks I don’t have a phone how can I as a customer be treated in this way when I took contract with fnb was paying every month for the phone I wanted a new phone k10 which is same value as the LG 4 BEAT to be given to me …as for the repair centre service is poor and agents at platinum repairs mislead you wrong information given and fnb they is no help from them every the management team rude needs leader ship is poor rules no one willing to help I was treated like we dog can’t help you bye this should be taken to the consumer council to see how fnb treats they clients</p>