Not willing to assist

I purchased a 49\ UHD TV in September 2015. The magic remote scroll wheel stopped scrolling. This is not due to any negligence from my side. I have not even used the remote to control other devices (universal remote feature). It might have lasted me less than 8 months if I had used this. These remotes cannot be repaired. It is not covered under warranty. I will probably need to buy a new remote every 7 months because there is no other way to use the scroll then to scroll the wheel. LG customer services just told me to buy a new remote. That's there solution. My solution is to spread the word via social media & warn people about this before they use the scroll wheel incorrectly by scrolling. I have started off by calling them with no joy. I have emailed LG with no joy. I am trying hellopeter