Noma Khambule - A true ambassador for LG service delivery

On April 4th I reported to LG Electronics that my microwave oven isn't operating correctly. I spoke to a lady named Noma Khambule. She assisted me with a warranty claim and arranged the pick-up for the microwave oven to be fixed.

She stated that it could take up to 4 weeks to repair, depending on the fault, and the process could take up to six weeks from pick-up to delivery.

However, from the first phone call until the microwave oven was returned to me, it took only three weeks. The only delay was with the courier company because we live in an outlying area which affected the pick-up and delivery dates.

Noma contacted me every week to advise me on the progress of repair. After the microwave oven was returned to me, she contacted me to ensure that everything was in working order and to my satisfaction.

Noma, our household would like to thank you for your excellent service!