TB
Trish B
1 reviews | Active since Mar 2009
30 Jan 2018, 15:32
No win win here
I am desperately unhappy with my new LG washing machine and would like LG to know. I sent them a private message on Facebook and was told to phone them. After some time I sent them a complaint on their website with an email reply telling me to call them. I sent another message to which they rep**** that they cannot call out from the call centre. The email with which they have responded to me is for out going use only. I honestly don't see why I have to spend my airtime (our Telkom line is not working - which is another story)
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Replies (3)0
Replies (3)
LG Electronics's replyOfficial
30 Jan 2018, 15:47Good day,
Thank you for your correspondence.I must apologise for the inconvenience caused.May we please have your phone number so that an LG employee can phone you.
Kind Regards,
LG Service Team.
Best regards,
LG Electronics's reply30 Jan 2018, 15:47
Official
Good day,
Thank you for your correspondence.I must apologise for the inconvenience caused.May we please have your phone number so that an LG employee can phone you.
Kind Regards,
LG Service Team.
Best regards,
TB
Trish B's updateReviewer Update
10 Feb 2018, 11:13Sumaya has not read all the correspondence and has not addressed any of the issues I have tried to bring to their attention. I am not sure why they are avoiding giving me answers.
TB
Trish B's update10 Feb 2018, 11:13
Reviewer Update
Sumaya has not read all the correspondence and has not addressed any of the issues I have tried to bring to their attention. I am not sure why they are avoiding giving me answers.
LG Electronics's replyOfficial
14 Feb 2018, 14:44Hi Trish.
With regards to your query as per Sumaya, your complaint was escalated to Mzamo as he is in our technical dept to resolve your query.
Kind Regards.
LG Customer Care.
Best regards,
LG Electronics's reply14 Feb 2018, 14:44
Official
Hi Trish.
With regards to your query as per Sumaya, your complaint was escalated to Mzamo as he is in our technical dept to resolve your query.
Kind Regards.
LG Customer Care.
Best regards,