1 reviews | Active since May 2012
No Stock for a warranty repair
I have had my LG G4 for 6 months... on the 10 Feb 2016 my LG motherboard failed. It is now the 1st of March and the only way I have ever heard anything is by making first contact. <br> <br> I expect a repair under warranty to take no more than a week. I am now 4 weeks into waiting... I hear that LG only order parts end of the month. Well if that's true then you make a plan for the customer. The fact that you can't even be bothered to contact a client, or make a plan for them shows that only repairs that let you have money are important. I will not be going LG again as this is disgusting service. <br> <br> To top it off my sisters LG G4 died to day (1 March) SO she must now wait until end of the month for a new part? NO! That is not how a customer should be treated. I am often asked for tech advice as I studied in those fields... I will not be recommending LG Products only on the basis of poor service and poor customer care. The phone is good. But your service is shocking. <br> <br> LG: Life's Good? Not with LG no it's not.
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvenience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
We have noted your concern. Thank you for bringing this matter to our attention. Apologies for the inconvenience you have received. We have escalated the matter and feedback will be provided to you soon.
Kind Regards.
LG Customer Care.
