No service

I've been trying to get a hold of LG's customer service in South Africa for weeks now. When asking the people on Twitter for a non-toll free number, since I can't reach a toll-free number from outside South Africa, I get no response. I cannot understand how they don't have an email address or a tolled number. <br> <br> The basic story is, my phone was ordered from South Africa. It's an LG G3 D858HK, (DON'T BUY THIS PHONE!!!). It would not update to the latest Android, and now I'm trying to reach LG to assist me, since I don't know what to do anymore. The desktop software doesn't update it, nothing works, and when they don't know what to do, they simply stop answering on twitter....