LR
Leandre R

1 reviews | Active since Jul 2017

12 Dec 2024, 10:41

No response !

I am writing to express my frustration with the ongoing issues surrounding my LG amplifier repairs and the lack of communication from your team.

To recap:

The amplifier was initially sent for repair due to a breakdown, and new parts were replaced. Not even three weeks later, the amplifier broke down again and was taken in for a second repair on 19th November. Since then, I have received no feedback on the status of the repairs. This lack of communication is both unacceptable and extremely frustrating. Compounding this, my amplifier’s warranty expired while it has been with your team for repairs. I have also come to understand that no warranty will be provided for the parts replaced during the second repair, should the amplifier break down again.

I find this deeply concerning, as the issue remains unresolved, and I have had to go through multiple repair processes with little assurance of lasting quality or customer support. I'm GATVOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
LG Electronics
LG Electronics's reply07 Jan 2025, 09:38
Official
Good day, Leandre! We sincerely apologize for any inconvenience caused. Your complaint is of utmost importance to us, and I'm personally committed to ensuring it receives the attention it deserves. 
The unit has been repaired.
I hope our assistance met your expectations and left you feeling satisfied. If you need any further assistance, please don't hesitate to reach out. We're always here for you!