1 reviews | Active since Jan 2017
No replacement handle!
<p>I have an LG Electrocool which is about 10 years , never had any complaints about it, and I expected it to carry n wokring until i am carried out in a box. But the handle of the fridge above the frezzer section broke off and there is rust beneath. The local home appliances shop says there are no replacement handles -"That Model Discontinued" to be found. They suggest I buy a new fridge! PLEASE! For the sake of one handle? Can't LG find some sort of replacment that sort of matches, and even if it doesnt, just find one that doesnt match but which i could ***** in? Surely LG doesnt manufacture stuff and expect it to be replaced so soon?</p>
Thank you for getting in touch ! Your query/concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Best regards,
Thank you for getting in touch ! Your query/concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care.
Best regards,
Excellent! LG has the reputation of repsonding to complaints so hope you can sort out my handle
Excellent! LG has the reputation of repsonding to complaints so hope you can sort out my handle
Thank you for getting in touch ! Your query/concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care
Best regards,
Thank you for getting in touch ! Your query/concern is going to be reviewed asap by a friendly member of our Service Team who will gladly assist you.
Kind Regards.
LG Customer Care
Best regards,
Um... now Im thiking that your customer service is manned by a alien robot....
Um... now Im thiking that your customer service is manned by a alien robot....
Thank you for your correspondence . An Employee from LG will contact you shortly. Its definitely not manned by a alien robot....
Kind Regards.
LG Customer Care.
Best regards,
Thank you for your correspondence . An Employee from LG will contact you shortly. Its definitely not manned by a alien robot....
Kind Regards.
LG Customer Care.
Best regards,
Good Morning,
My apologies,Im not quite sure how this came about.
Your request has been forwarded to our parts department and we will be in contact with you once we receive feedback
Enjoy the rest of your day
Kind Regards
LG Customer Care
Best regards,
Good Morning,
My apologies,Im not quite sure how this came about.
Your request has been forwarded to our parts department and we will be in contact with you once we receive feedback
Enjoy the rest of your day
Kind Regards
LG Customer Care
Best regards,
Thanks. I am just wondering what will happen when they tell me parts are no longer available for this model? Can they suggest some sort of replacement handle, even if it doesnt quite fit? I cannot throw out this perfectly good fridge because of a broken handle! On the other hand I might get really lucky and they will find one on a shelf at the back! Look forward to their response.
Thanks. I am just wondering what will happen when they tell me parts are no longer available for this model? Can they suggest some sort of replacement handle, even if it doesnt quite fit? I cannot throw out this perfectly good fridge because of a broken handle! On the other hand I might get really lucky and they will find one on a shelf at the back! Look forward to their response.
Quite from our parts department tried to get hold of you earlier, but to no avail.
He left a message for you to contact him with the requested detail.
Kind Regards
LG Customer care
Best regards,
Quite from our parts department tried to get hold of you earlier, but to no avail.
He left a message for you to contact him with the requested detail.
Kind Regards
LG Customer care
Best regards,
Chapter 3...
I received a call from a man who spoke so fast i could not catch his name but he left the number ***. When I phoned, the receptionist said she didnt know who called- fair enough. I epxlained my fridge handle problem and she said hang on ..put me thru to the man who handles TV. He wasnt in his office so I got a voice message. I tried again and this time pressed business.. no one answered the phone.
If he could phone me again and speak slower... if I am not in, I will call back as long as I know who to call! Alternatively my cell no is ***
Chapter 3...
I received a call from a man who spoke so fast i could not catch his name but he left the number ***. When I phoned, the receptionist said she didnt know who called- fair enough. I epxlained my fridge handle problem and she said hang on ..put me thru to the man who handles TV. He wasnt in his office so I got a voice message. I tried again and this time pressed business.. no one answered the phone.
If he could phone me again and speak slower... if I am not in, I will call back as long as I know who to call! Alternatively my cell no is ***
OK have made contact!
OK have made contact!
Thank you ,please to hear that.
Kind Regards
LG Customer care
Best regards,
Thank you ,please to hear that.
Kind Regards
LG Customer care
Best regards,
Not so. I spoke to Quiet. he wants the model number which is nowhere to be found so muct hbe on the back..or the side which i cannot read as it is against a cupbaord.
he said he had sent me an email and I could post him the picture of the handle by return
His email hasnt come thru after 10 minutes.
Could you askhim just to go on to this site Hello peter and he will see the picture of my broken handle. Thanks!
si
Not so. I spoke to Quiet. he wants the model number which is nowhere to be found so muct hbe on the back..or the side which i cannot read as it is against a cupbaord.
he said he had sent me an email and I could post him the picture of the handle by return
His email hasnt come thru after 10 minutes.
Could you askhim just to go on to this site Hello peter and he will see the picture of my broken handle. Thanks!
si
Good day,
Confirming that Quite is in receipt of your e-mail ,including the photo of the handle and will respond once he has further feedback.
The contact number for Quite is *** should you require any further assistance in this regard .Should he not be available,kindly leave a message for him to return your call
Kind Regards
LG Customer care
Best regards,
Good day,
Confirming that Quite is in receipt of your e-mail ,including the photo of the handle and will respond once he has further feedback.
The contact number for Quite is *** should you require any further assistance in this regard .Should he not be available,kindly leave a message for him to return your call
Kind Regards
LG Customer care
Best regards,
Thanks you I hav eupgraded my star!!
Thanks you I hav eupgraded my star!!
Thank you , please to hear that.
Kind Regards
LG Customer care
Best regards,
Thank you , please to hear that.
Kind Regards
LG Customer care
Best regards,