RR
Rakesh R
1 reviews | Active since Jan 2013
27 Jul 2020, 13:42
No Feedback, emails ignored!!!
Ref number GCU***. I have not received feedback on my query in over a week. I have sent 2 emails directly to Reuben Thodlana and he has the audacity to ignore my emails. Can someone senior from LG contact me as Reuben is clearly not fit to do his job?
Helpful (0)
Replies (2)0
Replies (2)
LG Electronics's replyOfficial
27 Jul 2020, 15:11Good day,
My name is Reuben from LG Customer Service.
Thank you for your query.
I can confirm that your query has been escalated to the relevant LG representative. He was also provided with all your contact details so he will make contact with shortly.
I sincerely apologize for giving you the impression that I was ignoring you. I am not going to pass the buck or blame circumstance or people for the poor service you have experienced from me. What I will do is commit to acquiring the requested information from the dedicated LG representative and ensuring that you have that in your posession before C.O.B today.
My apologies once again.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Service.
Thank you for your query.
I can confirm that your query has been escalated to the relevant LG representative. He was also provided with all your contact details so he will make contact with shortly.
I sincerely apologize for giving you the impression that I was ignoring you. I am not going to pass the buck or blame circumstance or people for the poor service you have experienced from me. What I will do is commit to acquiring the requested information from the dedicated LG representative and ensuring that you have that in your posession before C.O.B today.
My apologies once again.
Warmest Regards
LG Customer Care
Best regards,
LG Electronics's reply27 Jul 2020, 15:11
Official
Good day,
My name is Reuben from LG Customer Service.
Thank you for your query.
I can confirm that your query has been escalated to the relevant LG representative. He was also provided with all your contact details so he will make contact with shortly.
I sincerely apologize for giving you the impression that I was ignoring you. I am not going to pass the buck or blame circumstance or people for the poor service you have experienced from me. What I will do is commit to acquiring the requested information from the dedicated LG representative and ensuring that you have that in your posession before C.O.B today.
My apologies once again.
Warmest Regards
LG Customer Care
My name is Reuben from LG Customer Service.
Thank you for your query.
I can confirm that your query has been escalated to the relevant LG representative. He was also provided with all your contact details so he will make contact with shortly.
I sincerely apologize for giving you the impression that I was ignoring you. I am not going to pass the buck or blame circumstance or people for the poor service you have experienced from me. What I will do is commit to acquiring the requested information from the dedicated LG representative and ensuring that you have that in your posession before C.O.B today.
My apologies once again.
Warmest Regards
LG Customer Care
Best regards,
LG Electronics's replyOfficial
27 Jul 2020, 16:51Good day,
I received confirmation that the dedicated LG representative is aware of your query.
I would like to find out if he has made contact with you yet?
Warmest Regards
LG Customer Care
I received confirmation that the dedicated LG representative is aware of your query.
I would like to find out if he has made contact with you yet?
Warmest Regards
LG Customer Care
Best regards,
LG Electronics's reply27 Jul 2020, 16:51
Official
Good day,
I received confirmation that the dedicated LG representative is aware of your query.
I would like to find out if he has made contact with you yet?
Warmest Regards
LG Customer Care
I received confirmation that the dedicated LG representative is aware of your query.
I would like to find out if he has made contact with you yet?
Warmest Regards
LG Customer Care
Best regards,