Never buy LG Appliances. Warranties are a ****

I bought a high-end LG microwave in July. After about 2 months of operation during a short warm up of some food, the screen completely shattered. I am assuming some factory fault with the heat not being insulated correctly.

I took the device in under warranty and provided additional proof of what the device looked like exactly after the incident occurred. No point of damage, the entire glass was evenly shattered after just warming something up.

I get a phone call telling me that LG won't repair my newly purchased device under warranty because it's the glass that's broken and that I would need to pay R300 just for LG to look at the device before they even quote me to fix the device that's still WELL under warranty.

So clearly the warranty is a **** and they intend on selling me a faulty device and refuse to fix it when nothing wrong has been done on my end. I have phoned the service centre and they couldn't help me and directed me to the LG office in Johannesburg. After a long wait on a call, I get through to a consultant who couldn't even tell me if my device would be covered and said they would call me right back. It took them about 5 hours to call me back and say I must book a service call and pay for a quote and they had no idea what the procedure was or what to advise me to do otherwise. Back to square one... Basically being refused warranty on a high-end product after a short time of limited use.

I would advise staying far far away from LG appliances as you won't ever be able to fix them under warranty and may as well buy a new appliance, preferably from a different company.