Manufacturing defect and very poor service.

We purchased a Lg tv instead of a Samsung or Sony since the salesman heaped about the quality of LG. We purchased a Tv that couldn't handle it's weight on the stand causing that to break off and drop the tv flat on its face. We were told the matter is escalated to higher management and we had to contact again since no one had contacted us the 1st time. When the guy had contacted us thereafter he told us it's out of warranty and we had to bear costs even though I had proof to show it's a manufacturing defect. Whilst in call, he ended the call because if it was a network failure on the call he WOULD'VE called back. It's gone a month now since we logged the complaint. I never wanted cash or a brand new Tv all I wanted was for LG to repair the tv since its a manufacturing fault.