LIVANCE PTY LTD AGENTS FOR LG AND MIDEA AIRCONDITIONERS VERY POOR SERVICE

IT IS A PITY THAT SUCH A LARGE BRAND OF AIRCONDITIONERS HAS TO RELY ON LIVANCE PTY LTD FOR THEIR AFTER SALES SERVICE REGARDING PARTS BACK UP. THEY ARE ABSALUTELY USELESS. I WOULD AVOID PURCHASING LG OR MIDEA AS IT TAKES A WEEK IF YOU LUCKY TO GET PARTS FROM JOHANNESBURG IF YOU ARE IN DURBAN OR ANY OTHER PART OF THE COUNTRY FOR THAT MATTER. THE STAFF ARE TOTALLY UNHELPFULL, BY THE SOUND OF IT THEY WAIT FOR THE COURIER TO FILL A TRUCK BEFORE THEY CAN DESPATCH YOUR PARTS THEN THEY DELIVER THE WRONG PARTS AND YOU HAVE TO WAIT ANOTHER WEEK FOR THE NEXT DELIVERY. THEY DONT ANSWER THEIR PHONES AND CANT TRANSFER YOU TO SENIOR MANAGEMENT TO LODGE A COMPLAINT IT IS AN IMPOSSIBLE CONUNDRUM. PLEASE AVOID IF YOU CAN.